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Terms & Conditions

METROPOLE Subscription Terms and Conditions

 

New Subscription Offers

Subscription offers are open to new subscribers only. Please allow up to six weeks for delivery of your first subscription issue (up to eight weeks overseas). All prices are discounted from the full subscription rate advertised in each title, include P&P and are correct at time of going to press.  If the magazine ordered changes frequency per annum, we will honor the number of issues paid for, not the term of the subscription.

 

Welcome Gifts

If the subscription offer includes a welcome gift voucher, this gift is subject to availability and will be delivered separately within approximately 1 month after your first payment has been taken. Home Town Media GmbH reserves the right to supply an alternative gift of the same or higher value.  Gifts only available to subscribers residing in Austria.

 

Your Subscription

Your subscription contract will be fulfilled by Home Town Media GmbH, a company registered in Vienna, Austria, together with its agents and sub-contractors.

If placing your order on-line when you click “Submit Order” you will either see a page or receive an email if you have supplied your email address acknowledging that your order has been received successfully and is being processed, the contract between us is not formed at this point. A legally binding contract is formed on the date we send you confirmation of your order with your subscription account number and payment has been taken.

You will receive this confirmation by email within 72 hours.

We will not be responsible if you fail to receive the written confirmation because you have supplied us with an incorrect postal address or email address. We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorization by your payment card issuer. If we do not accept your order and your credit card has already been debited, we will notify you and refund your card in full immediately.

 

Subscription Term and Renewals

As of August 2016 METROPOLE is published monthly 10 times per year, with a double issue for July/August, and December/January. Near the end of the subscription term the subscriber will be reminded by email, phone or post and be given the option of renewing his or her subscription. Unless the subscriber opts out, the subscription will be automatically renewed for the same term as the previous subscription.

 

Gift subscriptions

Once you’ve placed your gift order, you’ll receive confirmation e-mail within 72 hours. Please allow up to six weeks for delivery of the first subscription issue for Austrian orders. We reserve the right not to fulfill and to cancel orders:

  • In the event of obvious inaccuracies in prices, except that we may fulfill your order at the correct price;
  • If we are unable to obtain payment authorization from the issuer of your payment card

 

Delivery

The magazines are delivered via Austrian post at the beginning of every month (excluding August and January), ten times a year.

We will deliver the magazines to the address in Austria you provide when you place your order. Subscriptions will start with the next available issue, please allow up to eight weeks for delivery. If you have supplied us with an incorrect address, we will not be responsible for failure to deliver the order. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund you or any other person if they are returned to us.

If you order before the 20th of the month, your subscription will begin with the following METROPOLE cycle. Any orders made after the 20th of the month will begin two cycles later. For example, an order made on April 9th will begin with the May issue, however an order made on April 26th will begin with the June issue. This time period is lengthened during our double issue months, December/January and July/August. Any order made between June 20th and August 20th begin with the September issue, and any order made between November 20th and January 20th will begin with the February issue.

We will not be liable to you for any delay in delivery or non-delivery of magazines in the following circumstances:

  • Where the issuer of your payment card refuses to authorize payment to us;
  • Where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, an act of God, legislative constraints, strikes, labor disputes or malicious damage involving employees.

Our liability to you in the event of magazines being lost in dispatch shall be at our discretion be limited either to replacement of the missing issues or refund of the cost of the missing issues, to the extent permitted by law we exclude all other liability to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees or agents. These terms and conditions do not and shall not affect your statutory rights as a consumer.

Digital subscriptions will receive log-in information within 72 hours, and the current issue will be accessible via internet connection anywhere in the world.

METROPOLE Events

Due to space and other logistical limitations, METROPOLE reserves the right to limit the number of guests who can attend each METROPOLE event. Registration does not guarantee a confirmation for attendance.

Cancellations and refunds

Print subscriptions can be cancelled and refunded within 14 days of the day your first print subscription arrives in the mail. After this time, cancellations and refunds are not possible for subscription periods up to one year. All digital content that is downloaded by the user is exempt from this 14 day refund rule, and cannot be returned or cancelled.

For any change in address for delivery, please provide six-weeks notice.
Please note that all credit card refunds will be issued in euros. Your credit card company will convert the euro amount into your local currency and may charge an additional fee for completing the transaction.

Copyrights

METROPOLE magazine purchased with a private subscription may not be copied for any purposes. The education subscription limits the rights to copy the magazine for educational purposes only. The copyrights of the education subscription are limited to one educator per subscription.

Payment

Prices displayed on the subscriptions section of the website will prevail at all times in relation to orders placed online. Prices quoted on screen include delivery charges and taxes (where applicable). All credit cards will be debited in euros by your bank on behalf of Home Town Media GmbH. Each subscription package will be billed in one installment.
Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order and have already paid.
If you are under 18 or are not using your own credit card to pay for the subscription, you must ask the permission of the credit card holder before entering the payment details. By clicking “Submit” you are confirming that you have obtained the express prior permission of the credit card holder.

If you get this far in reading our terms and conditions and you are a confirmed subscriber, please send us an e-mail at office@metropole.at with the subject “METROPOLE is the cat’s pajamas” and we will provide you with a free subscription for you or a friend.  Congratulations on paying attention to the details.

Personal Information

We use the personal and transactional information (e.g. name, address, e-mail address) (“Personal Information”) you supply to us in order to fulfill your subscription order. Home Town Media GmbH will not save your credit card information. Only the credit card processor Stripe will collect credit card information. We will not pass on your name, address, e-mail address or any other personal information to third parties.
We will not be liable to you for any losses you may suffer as a result of unauthorized access by a third party to the information you transmit when you place an order. It is your responsibility to ensure the security of your own credit card details to avoid unauthorized use.

These terms and conditions are subject to change and are governed by Austrian law. You hereby irrevocably submit to the exclusive jurisdiction of the Austrian courts notwithstanding the jurisdiction where you are based.
These terms and conditions are subject to change and this current version overrides any contrary terms or conditions published by us in relation to any order placed by you with us. If you have any questions or comments about your subscription please contact our customer care team: office@metropole.at